Title: SMS Compliance Author: chris Published: August 13, 2025 --- # SMS Compliance **Effective Date:** August 1st, 2025 **Last Updated:** August 1st, 2025 ## Overview This SMS Policy governs the use of text messaging services provided by AGENCYNAME. By providing your mobile phone number and opting in to receive text messages from us, you agree to be bound by the terms and conditions outlined in this policy. ## Consent and Opt-In ### Express Written Consent By providing your mobile phone number to AGENCYNAME and checking the opt-in box or responding affirmatively to our initial text message, you provide your express written consent to receive text messages from us. This consent is not a condition of purchase or use of our services. ### Types of Messages You may receive the following types of text messages from AGENCYNAME: * Account notifications and alerts * Appointment reminders and confirmations * Service updates and important announcements * Marketing and promotional messages (only with separate consent) * Customer service communications * Security alerts and verification codes ### Double Opt-In Process For marketing messages, we may require a double opt-in confirmation where you must reply “YES” or “CONFIRM” to activate messaging services after your initial registration. ## Message Frequency and Timing ### Frequency * **Transactional Messages:** Frequency varies based on your account activity and service usage * **Marketing Messages:** Maximum of [X] messages per week (specify your limit) * **Service Messages:** As needed for account security and important updates ### Timing Messages will typically be sent between 8:00 AM and 9:00 PM in your local time zone, unless the message is urgent or time-sensitive in nature. ## Message and Data Rates **Message and data rates may apply.** Standard text messaging charges from your wireless carrier will apply to all messages sent and received. Please contact your mobile carrier for information about your messaging plan and applicable rates. AGENCYNAME does not charge additional fees for text messages beyond any standard service fees that may apply to your account with us. ## Opt-Out and Unsubscribe ### How to Opt-Out You may opt out of receiving text messages at any time by: * Replying “STOP,” “QUIT,” “CANCEL,” “UNSUBSCRIBE,” or “END” to any text message from us * Contacting our customer service at [phone number] or [email address] * Managing your communication preferences in your online account (if applicable) ### Confirmation of Opt-Out Upon opting out, you will receive a final confirmation message stating that you have been unsubscribed from our text messaging service. ### Selective Opt-Out You may be able to opt out of specific types of messages (such as marketing messages) while continuing to receive essential account-related communications. Contact customer service for assistance with selective opt-out options. ## Help and Customer Support For help or questions about our text messaging service: * Reply “HELP” to any of our text messages * Call our customer service line at [phone number] * Email us at [email address] * Visit our website at [website URL] **Customer Service Hours:** [Insert your business hours] ## Supported Carriers Our text messaging service is supported by major U.S. wireless carriers including but not limited to: * Verizon Wireless * AT&T * T-Mobile * Sprint * U.S. Cellular * Cricket * Boost Mobile * MetroPCS _Carrier availability may vary and is subject to change._ ## Privacy and Data Protection ### Information Collection When you opt in to receive text messages, we collect and store your mobile phone number and related messaging preferences. We may also collect information about message delivery and engagement. ### Data Usage Your mobile phone number and messaging data will be used solely for the purpose of providing text messaging services and will be handled in accordance with our Privacy Policy, available at [Privacy Policy URL]. ### Third-Party Sharing We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes without your explicit consent. ## Technical Requirements and Limitations ### Device Compatibility Our text messaging service is designed to work with standard SMS-enabled mobile devices. Some features may not be available on all devices or carriers. ### Delivery Limitations While we strive for reliable message delivery, we cannot guarantee that all messages will be delivered successfully or in a timely manner due to factors including but not limited to: * Network congestion * Carrier limitations * Device compatibility issues * Geographic location ### Message Content Messages may be truncated if they exceed standard SMS length limits. Long messages may be delivered as multiple separate messages. ## Prohibited Uses You agree not to: * Use our text messaging service for any unlawful purpose * Send spam, harassment, or unwanted messages to other users * Attempt to circumvent our opt-out mechanisms * Share your account access with unauthorized parties * Use automated systems to interact with our service without permission ## Age Restrictions Our text messaging service is intended for users who are 18 years of age or older. Users between 13-17 years of age may use the service only with verifiable parental consent. ## Changes to This Policy AGENCYNAME reserves the right to modify this SMS Policy at any time. Material changes will be communicated through: * Text message notification to active subscribers * Email notification (if email address is on file) * Posted notice on our website Continued use of our text messaging service after policy changes constitutes acceptance of the updated terms. ## Service Availability Our text messaging service is provided on an “as is” and “as available” basis. We reserve the right to: * Modify or discontinue the service at any time * Temporarily suspend service for maintenance or technical issues * Limit or restrict access to maintain service quality ## Compliance and Legal This SMS Policy is designed to comply with: * Telephone Consumer Protection Act (TCPA) * CAN-SPAM Act * CTIA Messaging Principles and Best Practices * A2P 10DLC requirements and regulations * Other applicable federal, state, and local laws For questions about this SMS Policy or our text messaging practices, please contact us. --- _This policy was last updated on [Date] and is effective immediately for all users of AGENCYNAME’s text messaging services._ ### Want to compare your options? Click the button below to head to our quotes page where you can enter some basic information to have our team help with your insurance! 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